Information & Communication Technologies

Focus and Themes

The SIG aims to provide a networking hub for CAUTHE members to co-create and participate in professional development projects related to the use and impact of Information & Communication Technologies (ICT) in the wide tourism industry and education. Given the diversified transformational impact of ICT, the SIG’s activities will focus on investigating the impact of technologies on four key areas: tourism demand, tourism supply, tourism industry, tourism education and tourism research. Major topics will include:

  • ICT and tourism demand: co-creation, consumer behaviour, customer empowerment and engagement
  • ICT applications and challenges for tourism firms and organisations: integrating ICT into business operations and value chains, big data, crowdsourcing / crowdfunding, destination management systems, data analytics
  • The structural changes of ICT in tourism industry: networking, collaboration, business models, coopetition
  • ICT and tourism education: pedagogical e-learning models, e-assessment, MOOCS, ICT skills and competencies in tourism, teaching ICT and ICT curriculum development in tourism
  • ICT and research in tourism / hospitality: online research, open source data and research, online research ethics, online research tools, e-research methodologies (e.g. netnography)
  • ICT and the future: understanding how changes in ICT is occurring, what is next, forecasts and scenarios about the future

Key Outcomes for Members

The SIG aims to benefit members by:

  • creating a forum for exchanging and discussing knowledge and best practices as well as staying alerted about ICT applications, impacts and challenges in the tourism industry and education need to be alerted and informed about current developments and
  • enabling tourism educators and industry partners to liaise and develop networks through which they can collaboratively pursue research in the area of ICT and tourism
  • developing and implementing workshops, seminars, research and publication opportunities whereby tourism academics and professionals can use for developing their ICT knowledge and skills, advancing their careers and outputs
  • evaluating and demonstrating the role and future potential of ICT in order to boost the current use of ICT as well as guide and drive technology tourism research and innovative industry practices.


CAUTHE 2017: Conference Stream on ‘ICT, Disruptive Technologies & the Future’

The ICT SIG is seeking to host a Technology stream at CAUTHE 2017 to complement the conference theme ‘Time for Big Ideas: Re-Thinking the Field for Tomorrow’.

The world has seen more technological change in the last 5 years than the previous 150 years and given the rate of exponential growth attributed to Moore’s Law it is difficult to imagine what the future could hold. The internet has moved from once being a military project to the essence of consumers’ and firms’ daily and business life. Michio Kaku in the book Physics of the Futures describes a world of brain computer interfaces in which we can move objects with thought power, everything that Google Glass aspires to be is now on a contact lens and haptic technologies means Elvis, the Beatles and Michael Jackson can be recreated in Las Vegas. The advent of human level artificial intelligence, the significance of augmented reality and the impact of driverless cars are only some examples of the numerous technological developments that will reshape the system of tourism.

We invite you to contribute your ideas and research in order to explore ICT, disruption and the future, in the form of a case study, a conceptual framework or empirical research – all about the technology of tomorrow and tourism from a demand, supply and/or industry/destination approach.

For further information about the track and advice on papers please do not hesitate to contact the SIG coordinators.

2016 Activities

  • The SIG was formally approved in March 2016.
  • A SIG planning meeting was held at the 2016 annual CAUTHE conference. The meeting attracted 16 attendees and discussion included:
    • facilitating a technologies stream at CAUTHE 2017 conference, including e.g. promoting call for papers, paper reviewing and chairing
    • targeting a journal to edit a special issue
    • hosting a workshop in one of the cities of the SIG co-ordinators

SIG Coordinators

  • Professor Marianna Sigala

    Management School

    University of South Australia

  • Associate Professor Ian Yeoman

    Victoria Management School

    University of Wellington